There are defects on my items. What should I do? January 04, 2019 07:16 For any damaged items, please contact Maxi-Cash immediately at firstname.lastname@example.org. Reports must be made within 24 hours from time of receipt. Related articles What is the exchange policy? What is the return policy for my online purchases? What will you do with the personal details collected from all online orders? What methods of payment do you accept? May I know the weight of my gold items?