There are defects on my items. What should I do? January 04, 2019 07:16 For any damaged items, please contact Maxi-Cash immediately at firstname.lastname@example.org. Reports must be made within 24 hours from time of receipt. Related articles What is the exchange policy? What is the return policy for my online purchases? Does the specific watch that I am interested in, come with a warranty card/original box? What items do you accept? How do I know if the item that I am interested in, is Brand New or Pre-loved?