There are defects on my items. What should I do? June 10, 2021 10:08 Updated For any damaged items, please contact Maxi-Cash immediately at firstname.lastname@example.org. Reports must be made within 24 hours from time of receipt. Related articles What is the exchange policy? What is the return policy for my online purchases? How do I know if the item that I am interested in, is Brand New or Pre-loved? Does the specific watch that I am interested in, come with a warranty card/original box? What items do you accept?