There are defects on my items. What should I do? January 04, 2019 07:16 For any damaged items, please contact Maxi-Cash immediately at firstname.lastname@example.org. Reports must be made within 24 hours from time of receipt. Related articles How do I know if the item that I am interested in, is Brand New or Pre-loved? What are the branded bags accepted for trade-in? Is my package insured? What items do you accept? What is the exchange policy?