I have been locked out of my account so what should I do? January 04, 2019 04:56 Please write in to us at firstname.lastname@example.org or call our hotline at 1800 226 6888 (daily from 9.00am to 5.00pm excluding weekends and public holidays). Related articles Why don’t I receive the SMS One Time Password (SMS-OTP)? Will I receive notifications from Maxi-Cash app? Can I change my username? What should I do if I forgot my account details?